Privacy Policy

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• Cookies — small data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.
• Log files — track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages and date/time stamps.
• Web beacons, tags and pixels — electronic files used to record information about how you browse the Site.

When you purchase a ticket or attempt to purchase a ticket through the Site (via our ticketing partner, Ticket Tailor), we may collect certain information from you, including your name, email address, billing address and payment information. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information that we collect generally to fulfil ticket orders placed through the Site (including processing your payment information and providing you with order confirmations). Additionally, we use this Order Information to:

• Communicate with you about your booking and the event
• Screen orders for potential risk or fraud
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our events, products or services

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how visitors browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also use data collected from your browsing preferences for future marketing and retargeting purposes.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above. These include:

• Ticket Tailor — to process event ticket purchases
• Stripe / PayPal — to process payments
• Mailchimp — to manage newsletters and event updates
• Google Analytics — to understand how visitors use the Site. You can read more about how Google uses your Personal Information here. You can opt out of Google Analytics here.
• Meta (Facebook) Pixel — to measure and optimise our advertising campaigns

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Targeted Advertising

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at www.networkadvertising.org.

You can opt out of targeted advertising by:

• Facebook: facebook.com/settings/?tab=ads
• Google: google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at optout.aboutads.info.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights (European Residents)

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated or deleted. If you would like to exercise this right, please contact us using the details below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example, if you purchase a ticket through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you purchase a ticket through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. The date of the most recent revision is shown at the top of this page.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected].